[watmough]

I think this pretty much applies to anyone who has to talk to people, and get things done.

I do tech support of complex software for a living, and if something is not solved on a call, then the best way to leave the call gracefully is to itemize and describe next steps.

This applies anywhere you are driving a process.

[davidgerard]

I'm a Unix sysadmin and I describe my job as 50% public relations. Working with other people is a problem so hard we evolved a human brain to do it better.*

* if the social brain hypothesis is true.