[zzalpha]

This is great advice for anyone working with people, period. Folks are a lot more willing to work with someone who respects them and appears interested in them as a human being.

And if you're interested in any kind of leadership position, these skills are absolutely vital, as they are the way you build a rapport with the people you're leading.

[vox_mollis]

> Folks are a lot more willing to work with someone who respects them and appears interested in them as a human being.

I suspect you mean "someone who pretends to respect them". You have the "appears" qualifier correct.

At the end of the day, the Dale Carnegie routine is simply mimicry of the mores of friendship as a means to an end. Salespeople are charlatan middlemen social engineers, and do not add value except to organizations whose products cannot stand on their own merits, in which case they are not actually adding societal value at all.