[seanwilson]

> The reporter logs a ticket into JIRA often lacking how to reproduce the bug, and what the expected results are

Could you funnel bug reports through a form that requires fields to be filled out before submission? If the report is still seriously lacking, use a canned reply asking for more information and close the report if this isn't given. Also, could you require the bug reporter to write step-by-step what QA must do to replicate?