[boulos]

We do have paid support tiers (https://cloud.google.com/support/) with explicit time-to-response targets. Which were you using?

Disclaimer: I work on GCE.

[slashink]

Well tbh we got answers but they usually were; nope not offered, cannot be fixed. 3 weeks later I met a Google engineer working with GCE at a party who fixed it for us the day after hearing about our issue, which means it probably was able to be fixed from the first time.

[nulltype]

I will admit that the party support plan is a bit pricey.

[boulos]

Sounds like we should throw more parties ;).

[miles932]

I think this is a top priority customer ask; I'm running it up to our new brass.