[BRValentine]

+1 We left Zenefits about 18 months ago after a series of colossal screwups on their part. I'm both amazed and not surprised that so many other companies continue to have similar difficulties with them.

We spent waaaay too much time dealing with their support team, constantly being shuffled around to different people. At one point we discovered they had left my co-founder's wife off of his policy for 3 months (later acknowledging this was their fault). They're an insurance broker, and they couldn't even sell insurance!

FWIW at the time we were also using Zenpayroll, and had a good experience with them.

We switched over to TriNet for everything mid-2014, which for us was a great choice. We have people in NY and CA, and once we hit 5 employees it was a no-brainer even with the monthly fee per employee. The health plans are much, much cheaper for a similar offering, and our support experience has been generally pretty good after a somewhat rough onboarding. Also all of the onboarding fees with TriNet seem to be pretty negotiable. But overall the most important thing is that we're saving money and spending very little time or energy worrying about HR matters.