[gatsby]

We had an identical experience.

I just counted and I have two threads with Zenefits - one with sales and one with acct mgmt. The first thread with sales has 38 emails, and the account management thread has 16 emails. All of this to get set up as a new, tiny little company (4 employees at the time).

The craziest thing was that I didn't need to be "sold." I had used Zenefits previously, and filled out the form on their site to create an account, and got kicked into an incredibly long and painful manual onboarding process that took over five weeks, multiple calls, and 50+ emails.

Gusto got us set up in 20 min. with one automated workflow.

I understand that enrolling in healthcare is a more complex process than payroll, but it felt like I was working with a very traditional insurance broker.

Running a startup myself, I'm usually really empathetic toward startups with growth pains, but there were many things about the process where Gusto far exceeded expectations and Zenefits really underwhelmed me.