[vidarh]

I can't imagine what it must be like to be in that kind of situation. I know how angry I get even when just dealing with customer service people who seems to have a different view of reality than me - being in a situation where people with actual significant power over my life have a different view of reality must be brutal...

[chris_wot]

It was very, very difficult and I lodged a complaint with the complaints commission over it. The hospital had to apologise to me. I think they realised I wasn't their average patient very quickly, and they had a big problem on their hands!