[IE6]

IMHO there is no reason to ever be loyal to a brand anymore. Brand names are sold, the same two products are built or assembled by different subcontractors, the same two products contain bits and pieces manufactured by different companies at different times... There really is no reliable way to choose the best product without doing some research and often times you have to rely on enthusiasts or experts since frankly it's impossible to know everything about every product...

[Hello71]

Their point is not that the product was low quality (although it was), but that the brand's resolution of the problem was of low quality.

Although it may not be possible to control an entire production chain, it is entirely possible to control the customer service department or at least the refund policy.

[umsm]

This may be true, but you still want someplace to start when you buy or recommend products. With certain brands / companies, you can become familiar with quality, cost, design, etc. You don't want to waste hours upon hours researching when you need something.

Even though Anker may not provide perfect products + service every time, they may be a good place to start looking for an accessory.