[saluki]

Wow, scary picture, nice tweet to get their attention (love the coloring page in the background). After a tweet like that I would expect any company to quickly refund your money and send you four apple lightning cables along with two of their top of the line power ports. Just to make up for that issue and keep you a happy customer. And possibly get a positive tweet from you.

[mathewpeterson]

Yeah, I agree. They had a many good opportunities to resolve the issue but failed to capitalize. But instead, I get to share my story with everyone who brings Anker products up.