Can you post this dialog? I have trouble understanding how they gave a solid "No" on something which warrants much consideration.
Most companies won't even respond if they don't intend to fix something, that way they can claim they're working on a fix when it all blows up in their face.
Most companies won't even respond if they don't intend to fix something, that way they can claim they're working on a fix when it all blows up in their face.