[swatthatfly]

> Salesmen aren't a substantial part of the workforce in a dealership. Mechanics, secretaries, service coordinators are

You're describing a regular garage here. We have those on most corners. Some also sell used cars btw. The argument is centered around the sales activities, hence the comment.

[maratd]

I'm describing a dealership. Most dealerships make very little money from car sales. They make their money from servicing vehicles that were purchased there. When you have a brand new car with a warranty, you will take it to the dealer so that you don't have to pay for the repair and they bill it back to the manufacturer. And after the warranty ends, you are now in the habit of going to the same place and continue going there, paying out of pocket.

And most dealerships strive to make the service part of the equation very pleasant to keep you coming back. You will get a work area, internet, coffee, snacks, TV, etc. while you wait. Or if you want a loaner, they'll make it happen too. Some even have shuttles that will drive you to the local mall.

Mind you, all of this would still be in place with a factory store, minus the hellish experience of buying a new vehicle.