[jbarmash]

I think an interesting question that I am currently trying to think through is whether it's possible to structure your outsourcer relationship in such a way that their incentives are more aligned. I will be renegotiation a contract with a company, were we represent over 80% of their business. They have great technical people, and have generally delivered good work, but with more management overhead than we'd like - so we want them to be more accountable. Any ideas would be appreciated.