[sugarcube]

I don't quite understand the rage. Doesn't the service agreement comment on the time it might take? I remember from Dell there were different kinds of packages you could buy. Because I bought some business laptop once, they actually dispatched a technician to my office and fixed the problem on the spot. If you need that kind of service level, you simply have to pay for it.

[Daishiman]

The rage is that for many lines of work (like mine), 4 days of computer downtime is absolute unacceptable.

[EvanAnderson]

The "rage" seems misplaced. The OP didn't think about their needs when buying the machine and didn't purchase the appropriate warranty service package. Having a backup laptop would be another option, too. (I can't imagine the OP doesn't have backup camera bodies, likely at a greater expense than having a good-enough-to-get-by backup laptop.)

[mwfunk]

If one piece of hardware going down keeps you from working until you get it back, that's on you or your company.