[scott_karana]

> No piece of equipment will last forever, though, and that lifetime guarantee wasn't sustainable.

Not in theory, but it was sustainable if it was really just a mutual contract of quality transactions.

The majority of REI members wouldn't have returned a worn out pair of boots, I suspect. But then the economy crashed. :/

[mattlutze]

Yeah... unfortunately they should have / have to build their business around those sorts of situations.