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by kingnothing
6714 days ago
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If they went that route, they would probably lose out on a bunch of answers that people figured out on their own, which is kind of the whole point of the site. Otherwise you have a ton of error messages and problems, and no way to fix them. |
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1 - the user pastes his error message 2 - he gets a list of possible answers 3 - if he finds a suitable answer, he clicks on it 4 - if he does not find an answer, you ask him to give his email adress so that you notify him when an answer is found 5 - if an answer is found you notify him 6 - after 48hours you send him a message with the subject line "nobody found and answer to your question. did you find one?"