[jessaustin]

Consumer software options must be added carefully and parsimoniously to avoid the "death" envisioned by the employee. Apps like this should just do the right thing, and PMs should spend some time figuring out what that is. If you want to spend hours tweaking something then get a bicycle or something. Once the interface is complicated at all, it basically just lies to 90% of users. (cf. Facebook and their ever-changing privacy options)

[Mithaldu]

There's a bit of context that goes along with this, but in short the above quote is ridiculous, because they're throwing up a slippery slope argument in response to the smallest and most reasonable request, in a situation where there is no "right thing", since the software serves different people in different ways and making one way that serves all equally well is impossible, and hard-coding one locks out one user base. This is made worse by them locking out previous users with their changes by disabling usage patterns they previously provided.