[vcarl]

I've been feeling like some of the recent disruption is just somebody taking an existing process and codifying it into well made software. Zendesk, Uber, companies like that, aren't providing anything that didn't exist before (meaning HR onboarding and on-demand taxi services), they're just able to offer it at a larger scale, with a better experience, for cheaper, because instead of paperwork and phone calls being run by people, they have databases and APIs being run by computers. I think if your company relies on exchanging information and enforcing internal rules and isn't codified as software, it's just waiting for somebody to disrupt them and pull the bottom line out from under it.