[objectified]

Well, one of the main advantages of using a configuration management tool is that the configurations you're writing are actually repeatable, and these tools tend to provide you with a lot of modules that take this in regard for you. If you were to use pure shell, you'd have to take a lot of things in account just to take care of this aspect alone. Also, these tools provide abstractions that make it easier to execute things as a unit (such as adding a user and a number of things having to do with it) without having to think about all the details. Often, they can be used on multiple platforms in the same way, too. So yeah, I do think configuration management tools solve real problems.