[iwantagrinder]

Yes there is tracking for each item submitted that the citizen can follow. I think this is the best part of the entire app to be honest, allowing a resident of Detroit to see in real time that the problems they've pointed out have been acknowledged and are actively being worked on are huge in this city.

[rmason]

With the data being open for the first time it makes everyone in city government accountable. If the wait time goes up to fix a problem it rises in the hierarchy eventually reaching the mayor. Before stuff got buried and now that is virtually impossible.