I had this problem too, and it turned out my system wasn't configured correctly. I had to download https://github.com/Yubico/libu2f-host/blob/master/70-u2f.rul... to /etc/udev/rules.d and then udevadm control --reload-rules . Worked fine after that. HTH.
Gah, just noticed you are using a different brand of device. Anyway, if you're on Linux, poking around the USB stack might point to a solution. It did for me.