[jvdongen]

Hmmm I've a distinctly different experience. In my experience their support is good and their engineers quite knowledgeable. Tickets are dealt with within reasonable time frames. If I really do need something to happen quickly, I can call in and have someone knowledgeable on the phone within 10 minutes, who often will do whatever is necessary right away. During a recent issue they had two engineers in two time zones working on it, to shorten the time to fix as much as possible (still took a long time, but it was a difficult issue so ...).