[MichaelGG]

It's overstepping Facebook's bounds. While legal, it's rather rude and just shows what a shitty service they are: don't trust them with your info.

At best, it's a mismatch between what Facebook thinks it is and what users are led to believe.

Though, in practise, it's doubtful that it's actually company policy to do this. It's most likely the result of crappy support departments, overloaded with tons of requests. (Users are mostly idiots, so most tickets are of poor quality, and it leads to being aggressive in "resolving" tickets, even when the user is fine and in the right.)