[masterzora]

I had to call to cancel my AT&T account recently. The conversation was pretty short: I just told the rep that I was moving in with a roommate that already had service set up so I didn't need to transfer my own service (only about ~20% a lie).

The frustrating and insulting part was that I spent a really long time on hold before I was connected with the rep and every few minutes while I was on hold an automated message played saying something along the lines of "You can pay your bill, start new service, or basically anything except cancel way faster by going online!" It was bad enough without the constant reminders that I was only sitting there on hold because I wanted the one thing AT&T won't let you do online.

[StavrosK]

> (only about ~20% a lie)

Why are commenters here a bit apologetic about lying to customer service reps? The latter have no right to know anything about your life, you want the service cancelled and that's it, any information you may choose to provide is purely so they can service you better.

Tell them you're moving to Andromeda to set up an ice cream shop for all I care, I won't hold it against you.

[JosephRedfern]

I guess social convention says that it's bad to lie. Personally, I don't feel so bad about lying to a company... but I do feel a bit bad about lying to a person that represents that company.

[1024core]

My conversation with ATT went something like this:

Me: I'd like to cancel service.

They: why?

Me: I already signed up with Comcast. They're giving me 100Mbps for the price of your 10Mbps.

They: Oh.

<done>