[works_remote_]

There has been more than once where a package will fail to be delivered in a timely manner (the website indicates its been out for delivery for 5+ days), and they have always overnighted a replacement without charge or expectation that if the original shows up that I return it to them.

These missing packages have been primarily from when UPS/FedEx decides to use a last mile delivery service, instead of delivering it themselves, which is primarily staffed by low wage workers with frighteningly high turnover.

[radlad]

I find it far more frustrating when one of the last mile delivery services says they have delivered the package, and then it shows up a day or two later.

Amazon hasn't honored the two day guarantee for me in these instances.

[kornholi]

FedEx marked one of my packages as delivered but it didn't show up until 6 days later (the replacement arrived on the same day...). I assume someone just forgot about it on the truck, since the other one was actually delivered on time.

[learc83]

I've had far more problems with FedEx than with the contractors who deliver Prime Now.

FedEx (unlike UPS) routinely delivers packages a day late, and they often leave packages in front of my garage door (where they can get rained on) with no notification.

[vhold]

I've found that the way they honor this guarantee is that you simply return it for the reason "Did not arrive on time" and you get a refund.

I've done it once because it didn't arrive on Friday, wouldn't come until Monday, and I wanted it for that weekend so I just went out and bought it and returned what Amazon delivered Monday. I felt kinda guilty but when it came Monday it looked like it was run over by a truck anyways, as in, had actual tire tracks on it.