[dmourati]

"Your experience with AWS support is generally correlated with how much you pay"

Can't say I've found this to be the case. We spend a minor fortune each month, have premium support, and get really poor help. I thought mostly everyone agreed AWS support stinks.

Part of the problem, I've realized, is we are not contacting support for trivial, common items. Rather we engage with them on outages in their service (ahem "elevated error rates"). On these and other similarly complex issues, their front-line support staff is ill equipped and they mostly resort to saying "I've escalated to the service team."