[Phlow]

To me, this is obvious. I find it extremely valuable to spend time making things more efficient and clear. Even if the time spent doesn't save that much time, but makes things less frustrating, it's a big win to me. There's a lot to be said for having processes that are predictable, that don't randomly have issues that require taking time out of your day to resolve before you get to your actual problem. I'd be surprised if there was a significant percentage of companies that don't spend at least some time solving these types of problems. I think the question that this article brings up, is what that ratio should be to actually gain.