They started picking and choosing which parts of AppData they backed up, but never informed their users and kept on claiming they backed up "everything." See, the backup app used to be set up so you could see what was being excluded, and modify it if need be. I had the entirety of AppData selected as "for backup," then had several bits of saved user data wiped out. One of those was an extension that stored its data in the browser user profile, something I used frequently and had restored a half-dozen times from backup. Then it was gone. Backblaze stopped backing it up, deleted it from their servers, and I had no way to restore it. Three years of data lost and zero effort from Backblaze to recover it, not even an apology.
The technology isn't bad, but their customer service is some of the worst I've ever seen. I was a Backblaze customer for three years and not once did I have what I'd consider a positive experience. If anything goes wrong they leave you hanging. They're not a company I'd ever trust with valuable data again.
The technology isn't bad, but their customer service is some of the worst I've ever seen. I was a Backblaze customer for three years and not once did I have what I'd consider a positive experience. If anything goes wrong they leave you hanging. They're not a company I'd ever trust with valuable data again.