[nzadrozny]

> I wonder why they don't tell that AWS is their service provider.

It's because Heroku's choice of vendors shouldn't matter to their customers. They see it as an implementation detail, and their responsibility to manage.

So I don't think that's an obfuscation. The people I know at Heroku all have an attitude of, "The buck stops here."

[cracell]

That's just stupid. Heroku rarely gives a proper technical explanation of their outages and under reports the length and severity of them drastically.

I assume this is to maintain their SLA. We really need independent third parties to record uptime for SLAs instead of trusting hosts to do it themselves.

This outage may be the last straw with Heroku for me. They've also previously stated years ago that they would end their dependance on AWS East and yet today shows that obviously hasn't happened.

[notatoad]

Not that i think there's anything wrong with heroku's messaging here, but "we're down because our service provider is having issues" isn't really a "the buck stops here" sort of update.