[seiji]

A common response to these has been: "But you're using it wrong!!!!"

If your product is so complex or so ill-specified that full time testers can't make it work correctly, it's probably difficult for your developers to even understand or fix the problems.

We ignore how much of software development has become "it works for me under all of my default assumptions as the developer of the product—ship it," especially when faced with business deadlines and business management focused around business objectives (and maybe not so much around software quality or correctness).