[margotleong]

Hi Kevin! I'm the community manager over at ZenPayroll. Thanks for taking the time to post.

I can't tell you how sorry we are to hear about this issue and there's no excuse for the delay in our response. Please rest assured that your business (no matter how small) is incredibly important to us. In fact, because your company is small, we especially want to be there to help!

We have been particularly busy lately on the support side, especially with the launch, but again, that's no excuse. We hold ourselves to a certain standard of delight on product, support, and overall customer experience and we didn't deliver on that for you. We should and can be better.

We want to let you know we've done a ton of hiring lately, in addition to opening up an office in Denver that is focused specifically on support and care. As a result, these kinds of wait times should not continue going forward.

One of our team is looking into your case and should be responding shortly. We are always committed to getting better and appreciate you giving us the chance to prove that. Thanks and again, we've very sorry about that.