[kin]

While I do sympathize with the victims, Venmo protects sending money and so I'm totally okay with their policies. The people involved in transactions should be mutually trusted parties. Craigslist is a place where scams happen all the time. This activity is possible on many platforms, not just Venmo.

They do however need to work on customer support and transparency, but that's if what's being reported is even completely accurate. My entire network of family, friends, and colleagues all use Venmo and none of us have had any issues.