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This is bound to be a controversial opinion, but I fall down strongly on the side of time and materials billing, as opposed to fixed budget (FB). I don't hold this opinion as a way to cover my own ass, but I actually think it's the best deal for my clients as well. 1. Fixed budget projects are also fixed scope (unless you're a masochist), but in literally 100% of projects I've worked on, we refined the idea as we developed it. In a FB project, now you get to do the change request dance. In a T&M project, you can adjust priorities fluidly. 2. FB projects are a weak guarantee in practice. Once your consultant's billable rate drops to $0, what do you think happens? You are the lowest possible priority. Either your changes/fixes never happen, or they're made hastily. If you're working with a larger firm, your project is now in the hands of the most junior employees. 3. FB projects are an excuse for poor communication. Clients will take the simple dollar value as an excuse to check out until the money runs out, then be disappointed when the end result isn't exactly what they had in mind. You need to show your work as you build it, gather feedback as you go, and adjust priorities. 4. T&M puts both parties on the same team, working together to build the best product. FB is too adversarial. The client tries to get as much possible stuff, because their cost is fixed. You are constantly pushing back, defending a hopefully well-defined concept of "the scope." Guess which kind of relationship gets more accomplished? I could go on. But TL;DR, you should charge for maintenance and it should be the same way you charge for the rest of it: by the hour/day/week. |
The solution would be finding the clients willing to go down the road of non-FB projects, but hey, sometimes the market is what it is.