[computer]

I too use Gandi, but am not as happy as I used to be with them.

I bought a domain from them a while back with private registration; a few weeks later I found out that private registration was not available for that TLD, and my details were publicly visible, making the domain unusable to me. I emailed Gandi, and they told me there was nothing they could do; they were not willing to refund my money, even though their site said private whois was possible for that TLD.

[soulshake]

Hi, AJ from Gandi here. Do you have the ticket number from the subject line of the support email? If we made a mistake like that, we should make it right.

[computer]

Please see #4837764.

[soulshake]

Thanks. I just looked at your situation, and you're right, that was our mistake. I took action and replied to your ticket with details; hope that helps.

[computer]

Thank you!