Hacker News new | ask | show | jobs
by alyandon 3945 days ago
Glad to see that Paypal hasn't changed their ways in the past 6 years.

From another thread:

I once made a major purchase off eBay and received merchandise that was substantially different than what I ordered.

It took 4 months, many exchanges with PayPal via their "dispute center" and many phone calls to have my purchase refunded. They even closed my dispute at one point claiming that I hadn't returned the merchandise because their support staff was too incompetent to check the DHL tracking # on DHL's web site to verify that I had indeed returned the merchandise (at my expense).

I will never make a major purchase with PayPal again.

2 comments

I had an experience once with PayPal and Dell Canada.

I bought a couple of monitors off the website, and apparently there was an issue with the calculation of taxes (which wasn't noticed) resulting in a pretty decent discount. Well, I paid for the monitors through PayPal and authorized a charge of ~$600. A few days later I check up on the status of my order and it states that I was charged ~$800 due to an "Additional authorization" charge. This was because Dell noticed their mistake and instead of communicating it to me, just decided to sneak it in there, which was only noticed by me after checking up on it, no notification was sent out about this.

So apparently, PayPal allows a company to charge a customer more than they have authorized a payment for, and don't even bother to send a courtesy notification about this.

Buyer beware.

> I will never make a major purchase with PayPal again.

I actually never got around to making a purchase with PayPal before I decided to avoid them like the plague (based on everything I had heard about their business practices). I was a teenager when I made the decision and it was more about not supporting an unethical company, but it's nice to be periodically vindicated.