[dbot]

Agree completely. I saw a similar issue with sites like Operator, Magic, etc. The requests were very vague, making me wonder, "Am I spending too much time thinking about where to order a pizza from?"

And if I know which pizza shop I want to order from, what's the benefit of adding an intermediary?

[vidarh]

I use an intermediary for all my takeaway. Basically in the UK there are now two big intermediary sites. On one hand they are annoying to many of these businesses as they obviously take a cut including of a lot of repeat business. On the other hand, I receive an e-mail around the time I start getting hungry on Friday afternoon giving me a link to click if I want to re-order from my favourite Chinese, that lets me choose to pre-fill the order with what I usually order. It makes it a lot easier than hunting around for the phone number or their website and placing an order manually.

That's why I use an intermediary. If that intermediary was being able to just say "I'd like my usual pizza/Chinese/burrito, but instead of X I'd like Y" and just have it confirm what it was about to do, I'd love that.

If want something new, or I'm somewhere I haven't been before, that's different - then I'll be spending time looking at the menu etc.

[bobbles]

I guess there could be "Hey M, order my usual from the pizza place" or something like that.

But until it elevates from 'digital assistant' level to just 'assistant' (ie. do all the work and just confirm with me before booking) it may not take off as they expect it to