[Johnie]

Have you ever used a concierge service either at a hotel or over the phone? It usually takes a form of a back and forth conversation to identify what you really want.

That's the difference between talking to a real person (or good NLP) and a search query.

[mkopinsky]

I guess part of this is that I'd prefer the concierge to hand me a list of restaurants than have to have a whole conversation about what the options are. I don't want expertise, I want curated information.