| "but that doesn’t change the fact that Google has produced a service that works, is easy to use, switches quickly between networks," I've had what can only be described as a hellish experience with Google's Fi service since I got it. My bugs include but are not limited to: - SIM cards randomly not being associate with both networks, the fix for which is clearing the Fi app data, restarting the phone, and then re-running the app. With wifi, which is tricky when your car breaks down on highway 1. - Interment and VERY poor data performance, but no interruption in voice service. - Data service working fine, but all incoming and outgoing calls failing. In the support category, Project Fi has also been a nightmare. None of the support staff know what to do when you encounter a problem. They don't know why my account (or my friend's account) are broken. They've suggested (just to me) and had me do the following things: - Reboot the phone. - Reseat the sim card while the phone is on. - Factory reset the phone - Factory reset the phone again without the sim card in. - Buy a new SIM card. They gave me free shipping, at least? - Flash the phone to a version of Shamu that is not compatible with other carriers. - Remove all other user accounts from the phone. I've been repeatedly asking to cancel my service and get my number ported back to google voice, and I've actually had service reps ignore me claiming they want to explain "[their] side of the story." I have a chat transcript explaining that. And of course, let's not forget the weird callback system bugs. Like last night 4 hours after I scheduled a call they called me 2 times at 1am, and when I asked them not to call me I was told, "If you don't want us calling then don't schedule a service call!" When I said I didn't, they said, "Well that's odd because I see it right here" then hung up on me. I still have not successfully cancelled my Fi service. The web form version 500s. I do not think it is very easy to use, or ready. It seems pretty terrible to me. |