[kuhfes]

I made a list of requirements and compared the best Live chat SaaS sites here: http://spreadsheets.google.com/ccc?key=0ApeWkxPGlfpNdHQ3VmlH... (it's editable, so feel free to improve)

I looked at these sites: Olark, Live Person, OggChat, LiveZilla, IMified.

For these features:

multiple operator support route based on skill / rating direct to specific agent show status of specific agent transfer agents w/ history agent initiated chat mobile client sms send/receive save transcript to database save length of chat to database user rate agent feedback user interface (1-5) white label API (create agent,save chat) Agent client type price (1 agent) price (10 agents)

Basically, I'm looking for a subset of the functionality on the liveperson.com site. The Live Person software is too expensive.

LiveZilla seems to be the closest and is free. IMified (SaaS IM API) would require coding, but is flexible and supports SMS.