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by mdickers47 3949 days ago
(Member of USDS) - I'm sorry we gave you a bad experience. It is not something I want to have happen to anyone.

If anyone asking "why is it so bad" actually genuinely wanted an answer, here is part of one: There's some finite amount of process change that we can absorb per unit time. We have tended not to prioritize process improvements that would reduce the risk of an individual getting a bad experience, in favor of ones that will increase the total yield of qualified hires. We know we are paying a price for this, so we keep an eye on places like HN to see how high it is.