[joshribakoff]

I was at the airport terminal, and my driver was less than a mile away. I entered my destination 3 counties over. Rather than having the driver enter the terminal to pick me up, it routed him to my destination (without me) and back, a total of a 30+ mile drive for the "pickup". Needless to say I canceled the ride when I saw the bug. The Uber support didn't offer much recourse.

On a side note, I had a driver go reverse on the highway when he noticed a navigation problem in the app. I complained to Uber & they offered a canned apology. After threatening to "blog" about it I finally got a refund for the inefficient routing & near death experience.