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by bradgessler 3954 days ago
I can only recommend against Awesomium. Their library has a lot of bugs which I can see past, but the way they support their product is repulsive. On average it took them 3-5 days to get back to us on a email ticket with a half-baked response that then took another 3-5 days to clarify. The founder didn't seem phased that this was a problem and had zero empathy that we had deadlines to meet and software to ship.

We ended up ripping out Awesomium from our product and replaced it with CefSharp. Now we don't get held up by Awesomiums crappy support because we can just fix our problems ourselves. We couldn't be happier. That said, it would be nice if there was commercial support for CefSharp. We have a team of full time native developers who have to deal with CEF issues that would be nice to put on somebody else's plate. Anybody know if there is such a thing?
2 comments
teh_klev 3954 days ago
They make no promises about support even with their Pro edition [0]:

We currently do not offer premium, priority support plans for our commercial licensees. We will announce such plans if they become available in the future.

So Caveat emptor.

[0]: http://wiki.awesomium.com/licensing/licensing-overview.html

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jvyduna 3954 days ago
I'm bradgessler's cofounder. We were promised support in an email. That statement about lack of support for paid customers was added after we paid them and experienced the 3-5 day turnaround times. As I recall, the tickets were mostly us reporting defects.
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teh_klev 3949 days ago
Ah, ok...not so good.
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adamjs 3954 days ago
Hey Brad, sorry Awesomium didn't meet your needs and that you eventually found something that worked. PollAnywhere looks pretty awesome now, grats!

Sad to see you felt I had zero empathy to your plight, a full refund was approved just weeks after your license purchase.

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