A friend wanted to open a FEBO franchise in London too.
The failure of hot food vending machines to become more widely adopted over the last century, even in venues already selling only pre-cooked food with minimal service, is a pretty good indication that many customer service workers who could have their jobs automated out of existence by better technologies in future will end up keeping them.
As a tourist from the US, I thought that some of the selections were quite good, and I went back several times. There were always other people there. This was circa 2005.
The failure of hot food vending machines to become more widely adopted over the last century, even in venues already selling only pre-cooked food with minimal service, is a pretty good indication that many customer service workers who could have their jobs automated out of existence by better technologies in future will end up keeping them.