[otterley]

I'm actually pleased with Mr. Bezos' response. He doesn't deny any of the stories in the article, and he doesn't try to explain any of them away. His attitude strikes me as one of a problem-solver and one who cares about his company's reputation. I can't recall the last time I heard the CEO of a large company say publicly, "if you've been treated this way, reach out to me personally."

[masklinn]

Sending people to HR in the US is not a way to solve a problem, unless you define "the problem" as "employees complaining to HR".

[MCRed]

It's a lie. I knew him well enough when I worked there that I could have reached out to him personally and he would have known who I was. This is all by design.

He couldn't care less about employees. He does care about the reputation of the company, of course, because it's important for his net worth.

[Mithaldu]

His personal email address is 100% guaranteed staffed by a team of secretaries. It might've been respectable if it had been an email specifically for such complaints and no other user, and instructions on how to send things to it anonymously. But as things stand it's just an attempt to get people like you, who haven't been burned badly enough yet, to think he's actually being "nice" there.

[kilroy123]

He probably really sees all emails sent to him internally from an amazon email address.