[jschoenholtz]

It's not just Redfin agents: a surprising number of licensed agents have trouble with basic tasks like communicating via email and filling out contracts. Since we work as a team, we've built a vast amount of institutional knowledge over the past 5 months and there are no individual, inexperienced agents representing our buyers. We're also automating most of the offer submission process. This means that we're more responsive, more articulate and more accurate than the majority of agents. We also have the privilege of working with smart, serious buyers. We can honestly say that most agents have been happy to work with us and treat us like any other brokerage.

The most important thing to understand is the seller decides which offer to accept and that decision comes down to price & terms. The best offer always wins. 100% of the time we've submitted the highest offer, it has been accepted. Our offers are clean and our buyers are able to pay more knowing they'll get a significant refund. So far, so good.