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user: thomasknoll created: 2009-07-02 karma: 38 I get to help people build their ideas and their teams. What is your vision? If I can help, I will bring everything I can access to your table. submissions: 0 points | 0 comments Regular Expressions: Replace the Last Occurrence of a Pattern in Ruby 3 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments I banned email at my startup 19 points | 16 comments 0 points | 0 comments 0 points | 0 comments Starting with Roles and Passions instead of Orgchart and Job Descriptions 3 points | 1 comments 0 points | 0 comments 0 points | 0 comments The End of Brand Loyalty? 1 points | 1 comments The (nearly) Complete Guide to Using Social Media for Customer Service 1 points | 0 comments 0 points | 0 comments If You're Paying for It, It's Not Earned Media 1 points | 1 comments 0 points | 0 comments I simply treated others the way I would want to be treated. 2 points | 1 comments Why are we so afraid of conflict in PR? It is just good storytelling. 1 points | 0 comments 0 points | 0 comments "I got screwed by Square" a lesson in why customer service still matters 3 points | 1 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments