Y Hacker News new | ask | show | jobs

user: blakethorne created: 2015-10-22 karma: 41 submissions: 0 points | 0 comments Show HN: A tool to generate incident messages 2 points | 0 comments 0 points | 0 comments 0 points | 0 comments 0 points | 0 comments Why We Use Coding Challenges to Hire Developers 3 points | 1 comments Hiring Juniors 2 points | 0 comments 0 points | 0 comments We’re Drowning in Content. Recommendations Are What We Need 3 points | 0 comments Great support teams are built on habits, not rules 1 points | 0 comments Why Clear Language Is the Secret to a Great Homepage 2 points | 0 comments On Writing Well When You’re in a Damn Hurry 2 points | 0 comments Our Startup Toolkit: All the Tools and Apps We Use to Serve 2,000+ Customers 2 points | 0 comments Support Weekly: A new curated newsletter on customer support 1 points | 0 comments We Filed 100 Support Tickets to Learn How to Send Better Customer Service Emails 3 points | 1 comments 0 points | 0 comments 0 points | 0 comments Why, No Exceptions, Everyone at Our Company Talks to Customers 2 points | 0 comments Live Chat with Cindy Alvarez, Author: “Lean Customer Development,” UX at Yammer 1 points | 0 comments How a Coding Project Got Us $117K in New Revenue 4 points | 0 comments Customer Support That Doesn’t Scale: The Magic of the Handwritten Thank You Note 1 points | 1 comments 0 points | 0 comments 40 Tips for Dramatically Better Emails 2 points | 0 comments Startup Roundtable: Onboarding New Employees 1 points | 0 comments Why Nobody Cares About Your Company's Story 3 points | 0 comments Why most public apologies suck 58 points | 60 comments How to Communicate Better with IT Colleagues 2 points | 0 comments How to Be Transparent Without Giving Ammunition to Your Competition 1 points | 0 comments