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Salesforce Cuts 4k Customer Service Jobs as AI Agents Replace Human Staff (odsc.medium.com)
18 points by dataexec 288 days ago
3 comments
tehwebguy 288 days ago
> He described the shift as “the most exciting thing that’s happened in the last nine months for Salesforce,”

incredible self own

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cratermoon 288 days ago
Klarna tried this. It lasted about a year. https://garymarcus.substack.com/p/ai-layoffs-productivity-an...
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strangattractor 288 days ago
Finally - someone has found an even worse solution than phone menus to help direct and answer their customer's questions.
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