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Show HN: Suggest – Ultra-low-friction feedback for your website (suggest.dev)
4 points by tsergiu 319 days ago
Hey HN! I'm excited to share suggest.dev, a feedback widget that triggers when users rageclick on your site. When a user leaves feedback, a full session replay is saved with it, making it easy for developers to understand what happened.

We built this to get feedback from external users, but we're seeing high uptake from our own team for internal feedback. Often, we'd encounter small paper cuts in the product in the middle of another task. In the past, many of these were just not reported - the effort to create an issue and describe it in sufficient detail was too high. And if you did report, the context switch was long enough that you'd interrupt your original task. Suggest takes a literal 4 seconds to leave feedback, and because of the session replay, all feedback is very high quality - always with enough information for a developer to reproduce an issue.

Suggest works alongside your existing tools and doesn't need you to replace any of them.

Thoughts and feedback are very welcome!
1 comments
iosifbulgaru 319 days ago
How do you handle sensitive data (like passwords, PII, or internal admin panels) in session replays to ensure privacy and security, especially when used for internal feedback?
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tsergiu 319 days ago
By "internal feedback" do you mean feedback when a user is logged into an account?

We allow you to do fine-grained censoring of any DOM element by adding class="do-not-track". So if there's a field, or an entire page, that you do not want captured, you can easily mask all of it.

Passwords fields are always censored, and there's no way to disable that.

We also have limited session lengths (up to 30 days), unless a user leaves feedback or a member of the team explicitly saves a moment.

You can learn more here: https://moment.help.guide/v1/user-manual/time-travel/privacy

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