It's horrific, but anything to do with finance is so heavily regulated that people are afraid to sneeze without filling out the proper paperwork.
When you add a small, but quickly growing, company with (likely) mediocre and/or overworked support staff with an uncommon request, it's easy to get stuck in the cracks.
When you add a small, but quickly growing, company with (likely) mediocre and/or overworked support staff with an uncommon request, it's easy to get stuck in the cracks.