Having a FAQ page powered by an AI assistant seems very useful to me.
For the user: immediate answers to any questions they have, if present in the documentation, to avoid hallucinations.
For the website owner: providing immediate support and analyzing which questions are asked by the users, to add more documentation and gain interesting insights.
Instead of looking for an answer to a question, I find it a much better user experience to just ask the AI assistant and receive an answer... And we see interesting insights from our own FAQ page https://www.galiai.com/faq-ai-chatbot.
And I think it will become the standard in the future.
Agreed and I don't know. For that matter, why not an AI assistant for the whole website? I think chat interfaces might take over site search. So good luck with Gali!
...I'm surprised OpenAI has not made Custom GPTs easily embeddable into a creator's own website, perhaps that is their next step. I don't know how they expect anyone to easily find Custom GPTs when there are 3 million in their GPT Store.
>why not an AI assistant for the whole website
exactly, good point!! That's how I see it too. In a few years from now, website will be much more interactive compared to the mono-directional ones we see today...
>I'm surprised OpenAI has not made Custom GPTs easily embeddable into a creator's own website
Here, I see it a bit differently. I think they are the best at creating LLMs, so they should focus on that. And just that, at least for now. Why getting things complicated in creating widgets and everything around it? There are so many details they would need to deal with that would dangerously defocus from their core. Like customizations, abuse limits, integrations, history, etc... Of course easy to do, but imho too many different use cases to create something "for everyone". While a great LLM, that can be used by everyone
agree! Having some FAQs can still help users understanding better the product/service.
I don't suggest to remove them, but I'd find valuable to add "AI assistance" so that the website can provide the answers to the questions users are actually interested in
For the user: immediate answers to any questions they have, if present in the documentation, to avoid hallucinations.
For the website owner: providing immediate support and analyzing which questions are asked by the users, to add more documentation and gain interesting insights.
Instead of looking for an answer to a question, I find it a much better user experience to just ask the AI assistant and receive an answer... And we see interesting insights from our own FAQ page https://www.galiai.com/faq-ai-chatbot.
And I think it will become the standard in the future.
Why is it not so common already?